Company: Bfour Exim Pvt. Ltd.
Website: www.bfourexim.in
At Bfourexim Pvt. Ltd., we are committed to delivering high-quality water ionisers manufactured by LifeCore Instruments, South Korea. Each unit is carefully inspected and tested prior to dispatch to ensure it meets quality standards.
This Return & Replacement Policy outlines the conditions under which returns are accepted.
Eligibility for Returns
We accept returns only under the following circumstances:
- The product is defective due to manufacturing fault.
- The product is damaged during transit.
Returns will not be accepted for:
- Change of mind.
- Incorrect model selection by the customer.
- Dissatisfaction unrelated to manufacturing defect.
- Minor cosmetic variations that do not affect functionality.
Reporting a Defect or Damage
To initiate a return request:
- Notify us within 48 hours of delivery.
- Email us at: [Insert official support email]
- Provide Order Number.
- Clear photos and/or video showing the defect or damage.
- Description of the issue.
- Unboxing video (strongly recommended for transit damage claims).
Failure to report within 48 hours of delivery may result in rejection of the claim.
Inspection & Verification
- Our technical team will review the submitted evidence.
- If required, remote troubleshooting may be conducted.
- In some cases, an authorized technician inspection may be arranged.
Return or replacement approval will be granted only after verification of a genuine manufacturing defect or transit damage.
Replacement Process
- Once approved, we will arrange pickup of the defective/damaged unit.
- The product must be returned with original packaging.
- All accessories.
- Manuals and warranty card.
After inspection at our facility, a replacement unit will be dispatched. Please allow 7–14 business days for processing and replacement dispatch.
Non-Returnable Conditions
- The product has been installed incorrectly.
- The product has been tampered with, modified, or repaired by unauthorized personnel.
- Damage caused by misuse, negligence, voltage fluctuation, improper water source, or failure to follow installation guidelines.
- Serial number is removed or altered.